PC Workshop received a computer tower from a lady customer in Westbrook Warrington with suspected hard drive problems, the system was simply going round in circles and no matter what method she used to boot up it continued in the same vein. The Acer tower wouldn’t boot to windows and she feared all her photos and data was lost forever.
PC Workshop come across this situation on a regular basis as we all intend to back our data but seldom do. First course of action was to rescue her work using a PC Workshop computer as a master computer and the lady’s as a slave hard drive, so it wasn’t necessary to boot from her hard drive and possibly compound the problem!
Once this is done PC Workshop, can extract the data and save it to an external drive for re installation later, the hard drive was actually corrupt but not scrap! We reformatted the drive and then reinstalled her operating system plus drivers before returning all her previous data after scanning it for viruses, trojans etc.
PC Workshop also installed an automatic back up system to ensure a recurrence of the situation didn’t occur
The payment for our time and effort was fair but the smile on the lady’s face for recovering her work was priceless.
TOP TIP – we know its a chore but a back up system relieves stress in the long run!