Not an every day occurrence but one that we decided to investigate further as the photos show! (ok not David Bailey quality).
We stripped down the machine to board level which for a small machine had more wiring than spaghetti junction where a cursory visual inspection didn’t reveal any cracks visible to the naked eye but under a watchmakers eyepiece small hairline splits appeared to run around the solder joints giving an intermittent signal from the programme to the cutter .
We decided to desolder the port from the “motherboard” clean all the pins and board contacts then resolder back into position.
PC Workshop will always go the extra yard to help a customer overcome a problem.
If you’re experiencing similar incidents of bad connections or any other systems problems then give PC Workshop a ring on 01925 713359